FAQs

We're here to help, 7 days a week.

See below for our list of FAQs. If you've got any more questions, go ahead and email jonny@banquist.com

No, unless the menu is explicitly veggie/vegan, we can't provide alternatives.

No, unfortunately we're unable to provide dietary alternatives - but we can advise on substitutions.

Don't worry, the ingredients will stay fresh for 3 days after delivery day.

Depends on the lesson! The videos are 30 mins long, but the cooking time can be up to 4 hours on the most difficult lessons.

Our boxes are insulated for 24 hours, so just stick it in the fridge when you get home.

Choose how many people you want the box to feed in the ‘cooking for' selector on the product page.

Tell the Banquist team 5 days before any delivery to cancel and refund a particular lesson.

No problem, just tell the Banquist team 5 days before any delivery to change address.

Nope, with our step-by-step video guides, all our experiences are suitable for cooks of all confidence levels.

Yes! Our excluded postcodes are:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-99, KW0-14, PA20-40, PH15-41, PH45-99

Scottish Islands - HS1-9, KA27-28, KW15-17, PA41-80, PH42-44, ZE1-3

Other - AB25, AB31, AB33-38, AB41-56, FK17-21, HS1-9, IV1-99, KW0-14, PH15-41, PH45-99, TR21-25

Nope - except for the pasta course where you need a pasta machine.

We expect you to provide butter, salt, pepper, oil, and occasionally eggs. We look after everything else!

Courses are made up of multiple lessons across many weeks. Individual lessons are standalone experiences.